I would like to take a moment and say thank you for moving my hot tub for me yesterday. Your service was second to none! The guys were at the pick up location exactly on time and had all the equipment to do the job right and with ease and had the tub delivered to the new location and set into position in no time at all! Fantastic guys, exceptional service and the price came in as quoted with no surprises. I highly recommend this service to anyone not only needing their hot tub moved but if they need service for their tub as well. Thank you once again! Stephe
December 1, 2016
I just wanted to take this opportunity to thank you and your staff for delivering our hot tub from Barrie to Caledonia in such a professional, knowledgeable and friendly manner. My husband and I couldn’t get over how they got the hot tub from the front to the back yard so effortlessly. The 3 gentlemen handled our hot tub with such care. We would certainly refer your company to anyone who would require your services. Thank you once again. Well done!
December 1, 2016
We have been using Tub and Deck Tech for our hot tub at our chalet and we have been extremely pleased with the service they provide. We became acquainted with the company when our hot tub stopped working in the middle of the winter. Tub and Deck Tech responded quickly to our call and identified the source of the problem. They were able to fix it quickly and gave us instructions on how to avoid the problem in the future. We have found Tub and Deck Tech to be reliable, friendly and reasonably priced. I have no hesitation in recommending Tub and Deck Tech to others.
December 1, 2016
Eco One is an amazing product that has enabled our family to continue to enjoy our hot tub. Our son is allergic to chlorine and therefore, could not swim in chlorinated pools or hot tubs as he would break out in a horrible rash that caused him great pain. We then heard about Eco One and tried it for our hot tub. It has been awesome. My husband and the kids are in the hot tub for 20-30 minutes every night and our son has never had any type of rash or reaction to the Eco One products. My husband and I have also found our skin to be softer as a result of Eco One. Jenny
December 1, 2016
You guys rock! Your experience and expertise gave me the confidence and peace of mind knowing the job would get done right! Thanks. Dale
December 1, 2016
I would like to take this opportunity to genuinely and sincerely thank Tub & Deck Tech for all your work recently in repairing the problems we've been having with our [other manufacturer] Hot Tub. When I first called you, I was frustrated with the numerous leaks and problems I've been having with my tub. I was at the point where I simply wanted "out" and was ready to give up on being a tub owner entirely.
December 1, 2016
Upon calling Tub & Deck Tech for help, you responded very quickly which was the first thing that impressed me. When your staff arrived, he quietly walked to my tub in the backyard and immediately started working. When I realized he was there, I came out to speak to him. I commented that I didn't even hear him drive up. He responded that he was being respectful of my privacy in the event that anyone was sleeping due to working night shifts or if children were taking naps. I must say that I was impressed with this level of consideration. After only 10 minutes or so of troubleshooting, he knew exactly what was wrong with the tub and what needed to be done. My tub had 3 leaks, a cracked lens, and a problem with one of the pumps. Tub Deck & Tech staff took the time to show me each problem area and explain what causes the failures. Although I was very frustrated about dumping more money into my tub, your staff explained that considering the age of the tub, repairs would not be that expensive and that there are much worse problems to have. He patiently put things into perspective for me and compared my options (ie. buying a new tub, versus repairing, versus selling the tub and getting rid of it altogether). I really appreciate that he took the time to explain things and present me with options. I chose to proceed with the repairs and within a short time, the necessary parts were ordered and he made the necessary return trips to fix my tub back to new working condition. Not only was the service EXCEPTIONAL, but the cost of this work was reasonable and fair. I did not feel like I was being taken advantage of, which I am sure other people in this industry could easily have done had I called someone else.
December 1, 2016
I will honestly say that the only reason I am still a hot tub owner, and a pleased one at that, is because I found a company like Tub & Deck Tech whom I can trust to help me whenever I need service. As a self-employed Professional Engineer who is trained to scrutinize and make judgement calls, Tub & Deck Tech scores very high points with me. I unquestionably recommend your services to anyone with a tub. Franco R., P. Eng.
December 1, 2016
Any time I have needed service from Tub & Deck Tech they have arrived very quickly, offered friendly service and most importantly, have fixed the problem! The fact that they seem to have all the parts in stock so that we don’t have to wait for something to be ordered is a great feature. Adam
December 1, 2016
Just wanted to take a minute and say…..THANKS ! Even one day without my tub is unbearable so thanks for getting out as soon as you did. Can't believe your customer service…... from trips (and return trips) to my back deck to the prompt return of telephone messages. In this day and age, that goes a long way. Went outside last night, and we were up and running again. Stars were beautiful, tub was hot…….priceless !! I won't use anyone else and will recommend your services to many. Thx Leslie
December 1, 2016
Tub & Deck Tech, I just had to write you to thank you for your excellent quick service getting my Hot Tub up and running again. I was really worried due to the recent cold temperatures but you showed up on time, made the required repairs with an understandable explanation of what the problem was. Its good to know the "Tub and Deck Tech. Team" is only a phone call away. I truly would recommend your service to anyone with a hot tub, and would be glad to give you a positive reference on your work. I have used your services 3 times now over the last few years,and everything has been fixed quickly and professionally within a couple of days of my call. Thank You! and Bravo to your service. Fred, Fern, Chad and Adam, Midland Ont.
December 1, 2016
We were really pleased by the courtesy and professional of the Tub & Deck Tech team that arrived to move our tub. The crew arrived on time and quickly got to work. Our investment was lifted carefully onto a heavy duty transport dolly using an air bag system. The tub was cleaned and prepped for its move to Ottawa. Once at its new location, the crew unloaded and place our tub in its new spot, taking care to ensure it was exactly where we wanted it. The whole move, including a nearly 400km drive, didn't result in even a scratch ! I would strongly recommend anyone in need of a tub move to hire the professionals at Tub & Deck Tech. Again, much thanks. Scott, Ottawa Ont.
December 1, 2016
Tub & Deck Tech, thank you so much for the work you've done for us in moving the hot tub, and helping us getting it set up at our place. It's a real pleasure dealing with a company that is obviously skilled in it's craft. It made a huge difference in my confidence when you show up with top notch equipment, in a clean and well appointed truck, with a professional and courteous crew. We're very impressed with the extra time and effort you've taken to ensure that we are able to maintain our hot tub, and keep it in top operating form. We'll certainly be using you for our service and maintenance. We'd be happy to recommend Tub and Deck Tech to anyone who is looking for a reference. Sincerely, Ian & Julie
December 1, 2016
Our service from Tub & Deck Tech has been exceptional! The Tub & Deck Tech crew have always demonstrated quality care for us, our home and our tub. When our hot tub broke down they were able to come after normal business hours to fix our problems. After giving your staff adequate detail over the phone, when they showed up on site they had the hot tub back up and running in a matter of minutes. They've also helped us with a more simplistic maintenance package that was better suited for our hot tub. We have received so much good service and advice from Tub & Deck Tech that we wouldn't even think of calling anybody else. Thanks again, Larry & Sherry
December 1, 2016
I want you to know how impressed I am with the courteous service we have received from Tub & Deck Tech staff concerning the pump on our hot tub. Even though you are incredibly busy at this time of year you have been sincere and have followed up our requests for service promptly. Your diagnosis of the pump issues has been very clear so that a layman like myself can understand and you have been very forthcoming about our options. I feel very strongly about providing this testimonial as I believe excellent customer service should be recognized and encouraged. I will certainly recommend you to the people who are buying our home when we move out west later this summer. I wish you continued success in your endeavours. Sincerely David R.
December 1, 2016
I just finished assembling my hot tub and it went smooth as silk. You guys collectively are an awesome group. Several times now I have reached out for parts or assistance and you have been professional, fats and friendly. In this day and age finding this kind of next level service is rare. I won't forget...again thanks. Keith Maclea
Keith MacLea January 11, 2021
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